{"id":10,"date":"2023-09-10T13:11:27","date_gmt":"2023-09-10T13:11:27","guid":{"rendered":"http:\/\/bqeye.com\/?page_id=10"},"modified":"2026-02-20T19:41:50","modified_gmt":"2026-02-20T11:41:50","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/bqeye.com\/de\/refund-and-returns-policy\/","title":{"rendered":"R\u00fcckerstattungs- und R\u00fcckgabebedingungen"},"content":{"rendered":"<style>\n  \/* Layout *\/\n  .rr-container { max-width: 1400px; margin: 0 auto; padding: 48px 16px; background-color: #f9fafb; }\n  .rr-inner { max-width: 1280px; margin: 0 auto; }\n  .rr-main { display: flex; flex-direction: column; gap: 32px; }\n\n  \/* Cards *\/\n  .rr-card { background-color: white; border-radius: 12px; padding: 24px; box-shadow: 0 1px 2px rgba(0,0,0,0.05); }\n  .rr-card-important-notice { background-color: #fff1f2; border: 2px solid #fda4af; } \/* Light rose for important notice *\/\n\n  \/* Headers *\/\n  .rr-header { display: flex; align-items: center; gap: 12px; margin-bottom: 24px; }\n  .rr-icon-box { display: flex; align-items: center; justify-content: center; width: 40px; height: 40px; border-radius: 8px; }\n  .rr-title { font-size: 20px; font-weight: 600; color: #111827; margin: 0; }\n  .rr-title-small { font-size: 16px; font-weight: 600; color: #111827; margin: 0 0 8px 0; }\n\n  \/* Text *\/\n  .text-heading { color: #111827; } \/* Very dark gray for headings *\/\n  .text-primary { color: #374151; } \/* Dark gray for main text *\/\n  .text-secondary { color: #6b7280; } \/* Medium gray for secondary text *\/\n  .rr-small { color: #6b7280; font-size: 14px; }\n\n  \/* Icons *\/\n  .rr-icon { width: 20px; height: 20px; }\n  .rr-icon-sm { width: 14px; height: 14px; }\n  .rr-check-icon { width: 20px; height: 20px; flex-shrink: 0; }\n  .rr-list-item { display: flex; align-items: start; gap: 12px; margin-bottom: 12px; }\n  .rr-list-item:last-child { margin-bottom: 0; }\n\n  \/* Accent Colors for text *\/\n  .text-accent-emerald { color: #059669; 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} \/* Light cyan *\/\n  .bg-gray-light { background-color: #f3f4f6; } \/* General light gray *\/\n\n  \/* Info Box Styles *\/\n  .rr-info-box { padding: 16px; border: 1px solid; border-radius: 8px; }\n  .rr-info-box.border-emerald { border-color: #a7f3d0; }\n  .rr-info-box.border-orange { border-color: #fed7aa; }\n  .rr-info-box.border-red { border-color: #fecaca; }\n\n  \/* List *\/\n  .rr-list { margin: 0; padding-left: 0; display: flex; flex-direction: column; gap: 12px; }\n  .rr-bullet-item { display: flex; align-items: start; gap: 8px; }\n\n  \/* Bullet point color *\/\n  .rr-bullet-point-indigo { color: #4f46e5; }\n  .rr-bullet-point-orange { color: #ea580c; }\n\n  \/* Steps *\/\n  .rr-steps { display: grid; grid-template-columns: repeat(auto-fit, minmax(300px, 1fr)); gap: 24px; }\n  .rr-step-box { border: 1px solid #e5e7eb; border-radius: 8px; padding: 20px; }\n  .rr-step-number { display: flex; align-items: center; justify-content: center; width: 28px; height: 28px; background-color: #111827; color: white; border-radius: 50%; font-size: 14px; font-weight: 600; flex-shrink: 0; }\n  .rr-step-list { margin: 0; padding-left: 0; display: flex; flex-direction: column; gap: 8px; }\n\n  \/* Contact *\/\n  .rr-contact { margin-top: 48px; text-align: center; }\n  .rr-contact-title { font-size: 20px; font-weight: 600; color: #111827; margin: 0 0 8px 0; }\n\n  \/* Specific overrides for the important notice card *\/\n  .rr-card-important-notice .rr-icon-box-strong-red { background-color: #dc2626; }\n  .rr-card-important-notice .rr-title-strong-red { color: #991b1b; }\n  .rr-card-important-notice .rr-text-strong-red { color: #b91c1c; }\n\n  \/* Responsive adjustments *\/\n  @media (max-width: 768px) {\n      .rr-steps {\n          grid-template-columns: 1fr; \/* Stack steps on smaller screens *\/\n      }\n  }\n<\/style>\n\n<div class=\"rr-container\">\n  <div class=\"rr-inner\">\n\n    <!-- Header -->\n    <div style=\"text-align: center; margin-bottom: 48px;\">\n      <div style=\"display: inline-flex; align-items: center; justify-content: center; width: 64px; height: 64px; background-color: #111827; border-radius: 50%; margin-bottom: 16px;\">\n        <img decoding=\"async\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/rotate-ccw.svg\" width=\"32\" height=\"32\" alt=\"Return\" style=\"--smush-placeholder-width: 32px; --smush-placeholder-aspect-ratio: 32\/32;filter: brightness(0) invert(1);\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\">\n      <\/div>\n      <h1 class=\"text-heading\" style=\"font-size: 30px; font-weight: 700; margin: 0 0 12px 0;\">R\u00fcckgabe- und Erstattungsbedingungen<\/h1>\n      <p class=\"text-secondary\" style=\"font-size: 16px; margin: 0 auto; max-width: 560px;\">\n        Erfahren Sie mehr \u00fcber unser R\u00fcckgabe- und Erstattungsverfahren f\u00fcr farbige Kontaktlinsen.\n      <\/p>\n    <\/div>\n\n    <!-- Main Content -->\n    <div class=\"rr-main\">\n\n      <!-- 30-Day Return Policy -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-accent-emerald-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/clock.svg\" alt=\"Clock\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">30-Tage-R\u00fcckgaberecht<\/h2>\n        <\/div>\n        <p class=\"text-primary\" style=\"margin-bottom: 16px;\">\n          Wir bieten eine <strong>30 Tage R\u00fcckgaberecht<\/strong> f\u00fcr alle unge\u00f6ffneten und unbenutzten Produkte. Wenn Sie mit Ihrem Kauf nicht zufrieden sind, k\u00f6nnen Sie ihn innerhalb von 30 Tagen nach dem Lieferdatum zur\u00fcckgeben.\n        <\/p>\n        <div class=\"rr-info-box bg-accent-emerald-light border-emerald\">\n          <p class=\"text-accent-emerald\" style=\"font-size: 14px;\">\n            <strong>Das ist wichtig:<\/strong> Ge\u00f6ffnete oder benutzte Kontaktlinsen k\u00f6nnen aus hygienischen Gr\u00fcnden nicht zur\u00fcckgegeben oder umgetauscht werden.\n          <\/p>\n        <\/div>\n      <\/div>\n\n      <!-- Return Conditions -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-accent-sky-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/package.svg\" alt=\"Package\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">R\u00fcckgabebedingungen<\/h2>\n        <\/div>\n        <p class=\"text-primary\" style=\"margin-bottom: 16px;\">\n          Um f\u00fcr eine R\u00fcckgabe in Frage zu kommen, muss Ihr Artikel die folgenden Bedingungen erf\u00fcllen:\n        <\/p>\n        <ul class=\"rr-list\">\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/check-circle.svg\" alt=\"Check\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Das Produkt muss in der Originalverpackung und unge\u00f6ffnet sein<\/span>\n          <\/li>\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/check-circle.svg\" alt=\"Check\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Alle Siegel und Sicherheitsetiketten m\u00fcssen unversehrt sein.<\/span>\n          <\/li>\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/check-circle.svg\" alt=\"Check\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Das Produkt muss unbenutzt sein und sich in demselben Zustand befinden, in dem es erhalten wurde.<\/span>\n          <\/li>\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/check-circle.svg\" alt=\"Check\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Ein Kaufnachweis (Bestellnummer oder Quittung) ist erforderlich<\/span>\n          <\/li>\n        <\/ul>\n      <\/div>\n\n      <!-- Non-Returnable Items -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-accent-rose-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/x-circle.svg\" alt=\"X\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">Nicht r\u00fcckgabef\u00e4hige Artikel<\/h2>\n        <\/div>\n        <p class=\"text-primary\" style=\"margin-bottom: 16px;\">\n          Die folgenden Artikel k\u00f6nnen nicht zur\u00fcckgegeben oder umgetauscht werden:\n        <\/p>\n        <ul class=\"rr-list\">\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/x-circle.svg\" alt=\"X\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Ge\u00f6ffnete oder benutzte Kontaktlinsen<\/span>\n          <\/li>\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/x-circle.svg\" alt=\"X\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Produkte mit besch\u00e4digten oder gebrochenen Siegeln<\/span>\n          <\/li>\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/x-circle.svg\" alt=\"X\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Artikel ohne Originalverpackung oder Zubeh\u00f6r<\/span>\n          <\/li>\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/x-circle.svg\" alt=\"X\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Ausverkaufsartikel oder Endverkaufsprodukte<\/span>\n          <\/li>\n        <\/ul>\n      <\/div>\n\n      <!-- How to Initiate a Return -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-accent-indigo-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/rotate-ccw.svg\" alt=\"Refresh\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">Wie man eine R\u00fcckgabe einleitet<\/h2>\n        <\/div>\n        <p class=\"text-primary\" style=\"margin-bottom: 24px;\">\n          Um eine R\u00fcckgabe oder einen Umtausch zu veranlassen, wenden Sie sich bitte an unseren Kundendienst. Sie werden Ihnen detaillierte Anweisungen geben und Sie durch den Prozess begleiten.\n        <\/p>\n        <div class=\"rr-steps\">\n          <div class=\"rr-step-box\">\n            <h3 class=\"rr-title-small text-heading\" style=\"display: flex; align-items: center; gap: 8px; margin-bottom: 12px;\">\n              <span class=\"rr-step-number\">1<\/span>\n              Kontakt zum Kundendienst\n            <\/h3>\n            <ul class=\"rr-step-list rr-small\">\n              <li class=\"rr-bullet-item\">\n                <span class=\"rr-bullet-point-indigo\">\u2022<\/span>\n                <span>Wenden Sie sich an unser Kundendienstteam.<\/span>\n              <\/li>\n              <li class=\"rr-bullet-item\">\n                <span class=\"rr-bullet-point-indigo\">\u2022<\/span>\n                <span>Geben Sie Ihre Bestellnummer und Einzelheiten zu dem\/den Artikel(n) an, die Sie zur\u00fcckgeben oder umtauschen m\u00f6chten.<\/span>\n              <\/li>\n              <li class=\"rr-bullet-item\">\n                <span class=\"rr-bullet-point-indigo\">\u2022<\/span>\n                <span>Unser Team wird Sie dann durch die einzelnen Schritte leiten und Ihnen alle notwendigen Formulare oder Versandanweisungen zur Verf\u00fcgung stellen.<\/span>\n              <\/li>\n            <\/ul>\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <!-- Refund Process -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-accent-amber-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/clock.svg\" alt=\"Clock\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">Erstattungsprozess<\/h2>\n        <\/div>\n        <div style=\"display: flex; flex-direction: column; gap: 16px;\">\n          <div>\n            <h3 class=\"rr-title-small text-heading\">Zeitplan f\u00fcr die Erstattung<\/h3>\n            <p class=\"text-primary\">\n              Sobald wir Ihre zur\u00fcckgesandten Artikel erhalten und deren Zustand \u00fcberpr\u00fcft haben, wird Ihre Erstattung innerhalb von <strong>5-7 Arbeitstage<\/strong>.\n            <\/p>\n          <\/div>\n          <div>\n            <h3 class=\"rr-title-small text-heading\">Erstattungsmethode<\/h3>\n            <p class=\"text-primary\">\n              R\u00fcckerstattungen werden auf Ihre urspr\u00fcngliche Zahlungsmethode zur\u00fcckgebucht. Wenn Ihre Zahlungsmethode nicht mehr g\u00fcltig ist, stellen wir eine Gutschrift aus.\n            <\/p>\n          <\/div>\n          <div>\n            <h3 class=\"rr-title-small text-heading\">Benachrichtigung der Bank<\/h3>\n            <p class=\"text-primary\">\n              Nachdem wir Ihre R\u00fcckerstattung bearbeitet haben, kann Ihre Bank zus\u00e4tzliche Zeit ben\u00f6tigen, um die Gutschrift auf Ihr Konto zu buchen. Bitte rechnen Sie mit 3-5 Werktagen, bis die Gutschrift erfolgt.\n            <\/p>\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <!-- Out of Stock \/ Shortage -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-accent-orange-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/file-text.svg\" alt=\"File\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">Nicht vorr\u00e4tig \/ Mangelware<\/h2>\n        <\/div>\n        <p class=\"text-primary\" style=\"margin-bottom: 16px;\">\n          Gelegentlich kann es vorkommen, dass einige Produkte nicht vorr\u00e4tig sind. Wenn Ihre Bestellung Artikel enth\u00e4lt, die nicht vorr\u00e4tig sind, erhalten Sie zusammen mit Ihrer Sendung eine Benachrichtigung \u00fcber den Fehlbestand.\n        <\/p>\n        <div style=\"display: flex; flex-direction: column; gap: 16px;\">\n          <div>\n            <h3 class=\"rr-title-small text-heading\">Was zu tun ist<\/h3>\n            <p class=\"rr-small\" style=\"margin-bottom: 12px;\">\n              Bitte kontaktieren Sie unseren Kundenservice, um einen Umtausch oder eine R\u00fcckerstattung f\u00fcr nicht vorr\u00e4tige Artikel zu vereinbaren.\n            <\/p>\n          <\/div>\n          <div class=\"rr-info-box bg-accent-orange-light border-orange\">\n            <h3 class=\"rr-title-small text-accent-orange\">Berechnung der Erstattung<\/h3>\n            <ul class=\"rr-step-list rr-small\">\n              <li class=\"rr-bullet-item\">\n                <span class=\"rr-bullet-point-orange\">\u2022<\/span>\n                <span>Der Erstattungsbetrag wird auf der Grundlage des <strong>tats\u00e4chliche Produktmenge<\/strong> geliefert<\/span>\n              <\/li>\n              <li class=\"rr-bullet-item\">\n                <span class=\"rr-bullet-point-orange\">\u2022<\/span>\n                <span><strong>Rabattbetr\u00e4ge sind nicht enthalten<\/strong> bei der Erstattungsberechnung<\/span>\n              <\/li>\n              <li class=\"rr-bullet-item\">\n                <span class=\"rr-bullet-point-orange\">\u2022<\/span>\n                <span>Die Erstattung wird auf der Grundlage des <strong>Verh\u00e4ltnis des Zahlungsbetrags zum Gesamtwert des Produkts<\/strong><\/span>\n              <\/li>\n            <\/ul>\n            <p class=\"rr-small text-accent-orange\" style=\"margin-top: 12px; font-style: italic;\">\n              Unser Kundendienstteam wird Ihnen eine klare Aufschl\u00fcsselung der Erstattungsberechnung zur Verf\u00fcgung stellen, die Sie \u00fcberpr\u00fcfen k\u00f6nnen.\n            <\/p>\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <!-- Damaged or Defective Products -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-accent-rose-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/alert-triangle.svg\" alt=\"Alert\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">Besch\u00e4digte oder mangelhafte Produkte<\/h2>\n        <\/div>\n        <p class=\"text-primary\" style=\"margin-bottom: 16px;\">\n          Wenn Sie ein besch\u00e4digtes oder defektes Produkt erhalten, kontaktieren Sie uns bitte sofort. Wir sorgen f\u00fcr einen Ersatz oder eine vollst\u00e4ndige R\u00fcckerstattung ohne zus\u00e4tzliche Kosten f\u00fcr Sie.\n        <\/p>\n        <div class=\"rr-info-box bg-accent-rose-light border-red\">\n          <p class=\"text-accent-rose\" style=\"font-size: 14px;\">\n            <strong>Das ist wichtig:<\/strong> Bitte melden Sie alle besch\u00e4digten oder defekten Artikel innerhalb von <strong>48 Stunden<\/strong> und f\u00fcgen Sie nach M\u00f6glichkeit Fotos des Schadens bei.\n          <\/p>\n        <\/div>\n      <\/div>\n\n      <!-- Exchange Policy -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-accent-cyan-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/package.svg\" alt=\"Package\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">Austauschpolitik<\/h2>\n        <\/div>\n        <p class=\"text-primary\" style=\"margin-bottom: 16px;\">\n          Sie k\u00f6nnen unge\u00f6ffnete und unbenutzte Produkte innerhalb der 30-t\u00e4gigen R\u00fcckgabefrist umtauschen. Sie k\u00f6nnen gegen eine andere Farbe, St\u00e4rke oder einen anderen Stil umtauschen.\n        <\/p>\n        <p class=\"text-primary\">\n          Um einen Umtausch anzufordern, folgen Sie demselben R\u00fcckgabeprozess und w\u00e4hlen Sie 'Umtausch' als R\u00fcckgabegrund. W\u00e4hrend des Prozesses k\u00f6nnen Sie Ihr Ersatzprodukt ausw\u00e4hlen.\n        <\/p>\n      <\/div>\n\n      <!-- Important Refund Notice -->\n      <div class=\"rr-card rr-card-important-notice\">\n        <div style=\"display: flex; align-items: start; gap: 16px;\">\n          <div class=\"rr-icon-box-strong-red\" style=\"display: flex; align-items: center; justify-content: center; width: 48px; height: 48px; border-radius: 50%; flex-shrink: 0;\">\n            <img decoding=\"async\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/alert-triangle.svg\" width=\"24\" height=\"24\" alt=\"Alert\" style=\"--smush-placeholder-width: 24px; --smush-placeholder-aspect-ratio: 24\/24;filter: brightness(0) invert(1);\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\">\n          <\/div>\n          <div>\n            <h2 class=\"rr-title-strong-red\" style=\"font-size: 18px; font-weight: 700; margin-bottom: 12px;\">Wichtiger Hinweis zur R\u00fcckerstattung<\/h2>\n            <p class=\"rr-text-strong-red\" style=\"margin-bottom: 8px;\">\n              <strong>Bitte beantragen Sie die R\u00fcckerstattung nicht direkt bei PayPal oder per Kreditkarte.<\/strong>, da dies f\u00fcr uns zus\u00e4tzliche Bearbeitungsgeb\u00fchren zur Folge hat.\n            <\/p>\n            <p class=\"rr-text-strong-red\" style=\"margin-bottom: 8px;\">\n              Wenden Sie sich immer zuerst an den Kundendienst, und wir werden die Angelegenheit ordnungsgem\u00e4\u00df f\u00fcr Sie erledigen.\n            <\/p>\n            <p class=\"text-accent-danger\" style=\"margin-top: 12px; font-weight: 500;\">\n              Vielen Dank f\u00fcr Ihre Unterst\u00fctzung und Ihr Verst\u00e4ndnis!\n            <\/p>\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <!-- Return Shipping Costs -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-gray-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/package.svg\" alt=\"Package\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">Kosten f\u00fcr die R\u00fccksendung<\/h2>\n        <\/div>\n        <ul class=\"rr-list\">\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/check-circle.svg\" alt=\"Check\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Kostenloser R\u00fcckversand f\u00fcr defekte oder besch\u00e4digte Artikel<\/span>\n          <\/li>\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/check-circle.svg\" alt=\"Check\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Kostenloser R\u00fcckversand bei Umtausch<\/span>\n          <\/li>\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/check-circle.svg\" alt=\"Check\" style=\"opacity: 0.5;\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Der Kunde ist verantwortlich f\u00fcr die R\u00fccksendekosten f\u00fcr R\u00fccksendungen aufgrund pers\u00f6nlicher Vorlieben<\/span>\n          <\/li>\n        <\/ul>\n      <\/div>\n    <\/div>\n\n    <!-- Contact -->\n    <div class=\"rr-card rr-contact\">\n      <h2 class=\"rr-contact-title text-heading\">Fragen zu R\u00fccksendungen?<\/h2>\n      <p class=\"text-primary\" style=\"margin-bottom: 16px;\">\n        Unser Kundenservice hilft Ihnen gerne bei allen Fragen zur R\u00fcckgabe. Bitte wenden Sie sich an uns, wenn Sie Hilfe ben\u00f6tigen.\n      <\/p>\n    <\/div>\n  <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bqeye.com\/de\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bqeye.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bqeye.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bqeye.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bqeye.com\/de\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":1,"href":"https:\/\/bqeye.com\/de\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":2753,"href":"https:\/\/bqeye.com\/de\/wp-json\/wp\/v2\/pages\/10\/revisions\/2753"}],"wp:attachment":[{"href":"https:\/\/bqeye.com\/de\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}