{"id":10,"date":"2023-09-10T13:11:27","date_gmt":"2023-09-10T13:11:27","guid":{"rendered":"http:\/\/bqeye.com\/?page_id=10"},"modified":"2026-02-20T19:41:50","modified_gmt":"2026-02-20T11:41:50","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/bqeye.com\/es\/refund-and-returns-policy\/","title":{"rendered":"Pol\u00edtica de reembolsos y devoluciones"},"content":{"rendered":"<style>\n  \/* Layout *\/\n  .rr-container { max-width: 1400px; margin: 0 auto; padding: 48px 16px; background-color: #f9fafb; }\n  .rr-inner { max-width: 1280px; margin: 0 auto; }\n  .rr-main { display: flex; flex-direction: column; gap: 32px; }\n\n  \/* Cards *\/\n  .rr-card { background-color: white; border-radius: 12px; padding: 24px; box-shadow: 0 1px 2px rgba(0,0,0,0.05); }\n  .rr-card-important-notice { background-color: #fff1f2; border: 2px solid #fda4af; } \/* Light rose for important notice *\/\n\n  \/* Headers *\/\n  .rr-header { display: flex; align-items: center; gap: 12px; margin-bottom: 24px; }\n  .rr-icon-box { display: flex; align-items: center; justify-content: center; width: 40px; height: 40px; border-radius: 8px; }\n  .rr-title { font-size: 20px; font-weight: 600; color: #111827; margin: 0; }\n  .rr-title-small { font-size: 16px; font-weight: 600; color: #111827; margin: 0 0 8px 0; }\n\n  \/* Text *\/\n  .text-heading { color: #111827; } \/* Very dark gray for headings *\/\n  .text-primary { color: #374151; } \/* Dark gray for main text *\/\n  .text-secondary { color: #6b7280; } \/* Medium gray for secondary text *\/\n  .rr-small { color: #6b7280; font-size: 14px; }\n\n  \/* Icons *\/\n  .rr-icon { width: 20px; height: 20px; }\n  .rr-icon-sm { width: 14px; height: 14px; }\n  .rr-check-icon { width: 20px; height: 20px; flex-shrink: 0; }\n  .rr-list-item { display: flex; align-items: start; gap: 12px; margin-bottom: 12px; }\n  .rr-list-item:last-child { margin-bottom: 0; }\n\n  \/* Accent Colors for text *\/\n  .text-accent-emerald { color: #059669; } \/* Green *\/\n  .text-accent-sky { color: #0284c7; } \/* Blue *\/\n  .text-accent-rose { color: #e11d48; } \/* Red *\/\n  .text-accent-indigo { color: #4f46e5; } \/* Indigo *\/\n  .text-accent-amber { color: #d97706; } \/* Amber *\/\n  .text-accent-orange { color: #ea580c; } \/* Orange *\/\n  .text-accent-red-strong { color: #b91c1c; } \/* Stronger red for notice *\/\n  .text-accent-danger { color: #dc2626; } \/* Danger red *\/\n  .text-accent-cyan { color: #06b6d4; } \/* Cyan *\/\n\n  \/* Background Colors for info boxes and icon boxes *\/\n  .bg-accent-emerald-light { background-color: #ecfdf5; } \/* Light green *\/\n  .bg-accent-sky-light { background-color: #f0f9ff; } \/* Light blue *\/\n  .bg-accent-rose-light { background-color: #fff1f2; } \/* Light red *\/\n  .bg-accent-indigo-light { background-color: #eef2ff; } \/* Light indigo *\/\n  .bg-accent-amber-light { background-color: #fffbeb; } \/* Light amber *\/\n  .bg-accent-orange-light { background-color: #fff7ed; } \/* Light orange *\/\n  .bg-accent-cyan-light { background-color: #f0f9ff; } \/* Light cyan *\/\n  .bg-gray-light { background-color: #f3f4f6; } \/* General light gray *\/\n\n  \/* Info Box Styles *\/\n  .rr-info-box { padding: 16px; border: 1px solid; border-radius: 8px; }\n  .rr-info-box.border-emerald { border-color: #a7f3d0; }\n  .rr-info-box.border-orange { border-color: #fed7aa; }\n  .rr-info-box.border-red { border-color: #fecaca; }\n\n  \/* List *\/\n  .rr-list { margin: 0; padding-left: 0; display: flex; flex-direction: column; gap: 12px; }\n  .rr-bullet-item { display: flex; align-items: start; gap: 8px; }\n\n  \/* Bullet point color *\/\n  .rr-bullet-point-indigo { color: #4f46e5; }\n  .rr-bullet-point-orange { color: #ea580c; }\n\n  \/* Steps *\/\n  .rr-steps { display: grid; grid-template-columns: repeat(auto-fit, minmax(300px, 1fr)); gap: 24px; }\n  .rr-step-box { border: 1px solid #e5e7eb; border-radius: 8px; padding: 20px; }\n  .rr-step-number { display: flex; align-items: center; justify-content: center; width: 28px; height: 28px; background-color: #111827; color: white; border-radius: 50%; font-size: 14px; font-weight: 600; flex-shrink: 0; }\n  .rr-step-list { margin: 0; padding-left: 0; display: flex; flex-direction: column; gap: 8px; }\n\n  \/* Contact *\/\n  .rr-contact { margin-top: 48px; text-align: center; }\n  .rr-contact-title { font-size: 20px; font-weight: 600; color: #111827; margin: 0 0 8px 0; }\n\n  \/* Specific overrides for the important notice card *\/\n  .rr-card-important-notice .rr-icon-box-strong-red { background-color: #dc2626; }\n  .rr-card-important-notice .rr-title-strong-red { color: #991b1b; }\n  .rr-card-important-notice .rr-text-strong-red { color: #b91c1c; }\n\n  \/* Responsive adjustments *\/\n  @media (max-width: 768px) {\n      .rr-steps {\n          grid-template-columns: 1fr; \/* Stack steps on smaller screens *\/\n      }\n  }\n<\/style>\n\n<div class=\"rr-container\">\n  <div class=\"rr-inner\">\n\n    <!-- Header -->\n    <div style=\"text-align: center; margin-bottom: 48px;\">\n      <div style=\"display: inline-flex; align-items: center; justify-content: center; width: 64px; height: 64px; background-color: #111827; border-radius: 50%; margin-bottom: 16px;\">\n        <img decoding=\"async\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/rotate-ccw.svg\" width=\"32\" height=\"32\" alt=\"Return\" style=\"--smush-placeholder-width: 32px; --smush-placeholder-aspect-ratio: 32\/32;filter: brightness(0) invert(1);\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\">\n      <\/div>\n      <h1 class=\"text-heading\" style=\"font-size: 30px; font-weight: 700; margin: 0 0 12px 0;\">Pol\u00edtica de devoluciones y reembolsos<\/h1>\n      <p class=\"text-secondary\" style=\"font-size: 16px; margin: 0 auto; max-width: 560px;\">\n        Inf\u00f3rmate sobre nuestro proceso de devoluci\u00f3n y reembolso para lentes de contacto de color.\n      <\/p>\n    <\/div>\n\n    <!-- Main Content -->\n    <div class=\"rr-main\">\n\n      <!-- 30-Day Return Policy -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-accent-emerald-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/clock.svg\" alt=\"Clock\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">Pol\u00edtica de devoluci\u00f3n de 30 d\u00edas<\/h2>\n        <\/div>\n        <p class=\"text-primary\" style=\"margin-bottom: 16px;\">\n          Ofrecemos un <strong>Pol\u00edtica de devoluci\u00f3n de 30 d\u00edas<\/strong> para todos los productos sin abrir y sin usar. Si no est\u00e1s completamente satisfecho con tu compra, puedes devolverla en un plazo de 30 d\u00edas a partir de la fecha de entrega.\n        <\/p>\n        <div class=\"rr-info-box bg-accent-emerald-light border-emerald\">\n          <p class=\"text-accent-emerald\" style=\"font-size: 14px;\">\n            <strong>Importante:<\/strong> Debido a las normas de higiene, las lentes de contacto abiertas o usadas no pueden devolverse ni cambiarse.\n          <\/p>\n        <\/div>\n      <\/div>\n\n      <!-- Return Conditions -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-accent-sky-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/package.svg\" alt=\"Package\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">Condiciones de devoluci\u00f3n<\/h2>\n        <\/div>\n        <p class=\"text-primary\" style=\"margin-bottom: 16px;\">\n          Para poder realizar una devoluci\u00f3n, el art\u00edculo debe cumplir las siguientes condiciones:\n        <\/p>\n        <ul class=\"rr-list\">\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/check-circle.svg\" alt=\"Check\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">El producto debe estar en su embalaje original y sin abrir<\/span>\n          <\/li>\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/check-circle.svg\" alt=\"Check\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Todos los precintos y etiquetas de seguridad deben estar intactos<\/span>\n          <\/li>\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/check-circle.svg\" alt=\"Check\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">El producto debe estar sin usar y en las mismas condiciones en que se recibi\u00f3<\/span>\n          <\/li>\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/check-circle.svg\" alt=\"Check\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Se requiere un justificante de compra (n\u00famero de pedido o recibo)<\/span>\n          <\/li>\n        <\/ul>\n      <\/div>\n\n      <!-- Non-Returnable Items -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-accent-rose-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/x-circle.svg\" alt=\"X\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">Art\u00edculos no retornables<\/h2>\n        <\/div>\n        <p class=\"text-primary\" style=\"margin-bottom: 16px;\">\n          Los siguientes art\u00edculos no pueden devolverse ni cambiarse:\n        <\/p>\n        <ul class=\"rr-list\">\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/x-circle.svg\" alt=\"X\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Lentes de contacto abiertas o usadas<\/span>\n          <\/li>\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/x-circle.svg\" alt=\"X\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Productos con precintos da\u00f1ados o rotos<\/span>\n          <\/li>\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/x-circle.svg\" alt=\"X\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Art\u00edculos a los que les falte el embalaje o los accesorios originales<\/span>\n          <\/li>\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/x-circle.svg\" alt=\"X\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Art\u00edculos en liquidaci\u00f3n o productos en venta final<\/span>\n          <\/li>\n        <\/ul>\n      <\/div>\n\n      <!-- How to Initiate a Return -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-accent-indigo-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/rotate-ccw.svg\" alt=\"Refresh\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">C\u00f3mo iniciar una devoluci\u00f3n<\/h2>\n        <\/div>\n        <p class=\"text-primary\" style=\"margin-bottom: 24px;\">\n          Para iniciar una devoluci\u00f3n o un cambio, p\u00f3ngase en contacto con nuestro equipo de atenci\u00f3n al cliente. Ellos le proporcionar\u00e1n instrucciones detalladas y le ayudar\u00e1n a lo largo del proceso.\n        <\/p>\n        <div class=\"rr-steps\">\n          <div class=\"rr-step-box\">\n            <h3 class=\"rr-title-small text-heading\" style=\"display: flex; align-items: center; gap: 8px; margin-bottom: 12px;\">\n              <span class=\"rr-step-number\">1<\/span>\n              Contactar con el Servicio de Atenci\u00f3n al Cliente\n            <\/h3>\n            <ul class=\"rr-step-list rr-small\">\n              <li class=\"rr-bullet-item\">\n                <span class=\"rr-bullet-point-indigo\">\u2022<\/span>\n                <span>P\u00f3ngase en contacto con nuestro equipo de atenci\u00f3n al cliente.<\/span>\n              <\/li>\n              <li class=\"rr-bullet-item\">\n                <span class=\"rr-bullet-point-indigo\">\u2022<\/span>\n                <span>Indique su n\u00famero de pedido y los datos del art\u00edculo que desea devolver o cambiar.<\/span>\n              <\/li>\n              <li class=\"rr-bullet-item\">\n                <span class=\"rr-bullet-point-indigo\">\u2022<\/span>\n                <span>Nuestro equipo le guiar\u00e1 a trav\u00e9s de los pasos espec\u00edficos y le proporcionar\u00e1 los formularios o instrucciones de env\u00edo necesarios.<\/span>\n              <\/li>\n            <\/ul>\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <!-- Refund Process -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-accent-amber-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/clock.svg\" alt=\"Clock\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">Proceso de devoluci\u00f3n<\/h2>\n        <\/div>\n        <div style=\"display: flex; flex-direction: column; gap: 16px;\">\n          <div>\n            <h3 class=\"rr-title-small text-heading\">Calendario de devoluciones<\/h3>\n            <p class=\"text-primary\">\n              Una vez que recibamos los art\u00edculos devueltos y verifiquemos su estado, el reembolso se tramitar\u00e1 en el plazo de <strong>5-7 d\u00edas laborables<\/strong>.\n            <\/p>\n          <\/div>\n          <div>\n            <h3 class=\"rr-title-small text-heading\">M\u00e9todo de reembolso<\/h3>\n            <p class=\"text-primary\">\n              Los reembolsos se abonar\u00e1n a su m\u00e9todo de pago original. Si su m\u00e9todo de pago ya no es v\u00e1lido, emitiremos un cr\u00e9dito en la tienda.\n            <\/p>\n          <\/div>\n          <div>\n            <h3 class=\"rr-title-small text-heading\">Notificaci\u00f3n bancaria<\/h3>\n            <p class=\"text-primary\">\n              Despu\u00e9s de que procesemos su reembolso, su banco puede tardar m\u00e1s tiempo en acreditarlo en su cuenta. Por favor, espere de 3 a 5 d\u00edas h\u00e1biles para que aparezca el cr\u00e9dito.\n            <\/p>\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <!-- Out of Stock \/ Shortage -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-accent-orange-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/file-text.svg\" alt=\"File\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">Agotado \/ Escasez<\/h2>\n        <\/div>\n        <p class=\"text-primary\" style=\"margin-bottom: 16px;\">\n          Ocasionalmente, algunos productos pueden estar agotados. Si su pedido contiene art\u00edculos agotados, recibir\u00e1 una notificaci\u00f3n de falta de existencias con su env\u00edo.\n        <\/p>\n        <div style=\"display: flex; flex-direction: column; gap: 16px;\">\n          <div>\n            <h3 class=\"rr-title-small text-heading\">Qu\u00e9 hacer<\/h3>\n            <p class=\"rr-small\" style=\"margin-bottom: 12px;\">\n              P\u00f3ngase en contacto con nuestro equipo de atenci\u00f3n al cliente para organizar un cambio o reembolso de los art\u00edculos agotados.\n            <\/p>\n          <\/div>\n          <div class=\"rr-info-box bg-accent-orange-light border-orange\">\n            <h3 class=\"rr-title-small text-accent-orange\">C\u00e1lculo del reembolso<\/h3>\n            <ul class=\"rr-step-list rr-small\">\n              <li class=\"rr-bullet-item\">\n                <span class=\"rr-bullet-point-orange\">\u2022<\/span>\n                <span>El importe de la devoluci\u00f3n se calcula en funci\u00f3n de <strong>cantidad real de producto<\/strong> entregado<\/span>\n              <\/li>\n              <li class=\"rr-bullet-item\">\n                <span class=\"rr-bullet-point-orange\">\u2022<\/span>\n                <span><strong>No se incluyen los descuentos<\/strong> en el c\u00e1lculo de la devoluci\u00f3n<\/span>\n              <\/li>\n              <li class=\"rr-bullet-item\">\n                <span class=\"rr-bullet-point-orange\">\u2022<\/span>\n                <span>El reembolso se calcula en funci\u00f3n del <strong>relaci\u00f3n entre el importe del pago y el valor total del producto<\/strong><\/span>\n              <\/li>\n            <\/ul>\n            <p class=\"rr-small text-accent-orange\" style=\"margin-top: 12px; font-style: italic;\">\n              Nuestro equipo de atenci\u00f3n al cliente le proporcionar\u00e1 un desglose claro del c\u00e1lculo del reembolso para que lo revise.\n            <\/p>\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <!-- Damaged or Defective Products -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-accent-rose-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/alert-triangle.svg\" alt=\"Alert\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">Productos da\u00f1ados o defectuosos<\/h2>\n        <\/div>\n        <p class=\"text-primary\" style=\"margin-bottom: 16px;\">\n          Si recibe un producto da\u00f1ado o defectuoso, p\u00f3ngase en contacto con nosotros inmediatamente. Nos encargaremos de sustituirlo o de reembolsarle el importe \u00edntegro sin coste adicional para usted.\n        <\/p>\n        <div class=\"rr-info-box bg-accent-rose-light border-red\">\n          <p class=\"text-accent-rose\" style=\"font-size: 14px;\">\n            <strong>Importante:<\/strong> Notifique cualquier art\u00edculo da\u00f1ado o defectuoso en el plazo de <strong>48 horas<\/strong> de entrega e incluya fotos de los da\u00f1os si es posible.\n          <\/p>\n        <\/div>\n      <\/div>\n\n      <!-- Exchange Policy -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-accent-cyan-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/package.svg\" alt=\"Package\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">Pol\u00edtica de intercambios<\/h2>\n        <\/div>\n        <p class=\"text-primary\" style=\"margin-bottom: 16px;\">\n          Los cambios est\u00e1n disponibles para productos sin abrir y sin usar dentro del plazo de devoluci\u00f3n de 30 d\u00edas. Puedes cambiarlo por otro color, potencia o estilo.\n        <\/p>\n        <p class=\"text-primary\">\n          Para solicitar un cambio, siga el mismo proceso de devoluci\u00f3n y seleccione 'Cambio' como motivo de la devoluci\u00f3n. Podr\u00e1s elegir el producto de sustituci\u00f3n durante el proceso.\n        <\/p>\n      <\/div>\n\n      <!-- Important Refund Notice -->\n      <div class=\"rr-card rr-card-important-notice\">\n        <div style=\"display: flex; align-items: start; gap: 16px;\">\n          <div class=\"rr-icon-box-strong-red\" style=\"display: flex; align-items: center; justify-content: center; width: 48px; height: 48px; border-radius: 50%; flex-shrink: 0;\">\n            <img decoding=\"async\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/alert-triangle.svg\" width=\"24\" height=\"24\" alt=\"Alert\" style=\"--smush-placeholder-width: 24px; --smush-placeholder-aspect-ratio: 24\/24;filter: brightness(0) invert(1);\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\">\n          <\/div>\n          <div>\n            <h2 class=\"rr-title-strong-red\" style=\"font-size: 18px; font-weight: 700; margin-bottom: 12px;\">Aviso importante de reembolso<\/h2>\n            <p class=\"rr-text-strong-red\" style=\"margin-bottom: 8px;\">\n              <strong>No solicite reembolsos directamente a PayPal o a su tarjeta de cr\u00e9dito.<\/strong>, Esto nos ocasionar\u00e1 gastos de tramitaci\u00f3n adicionales.\n            <\/p>\n            <p class=\"rr-text-strong-red\" style=\"margin-bottom: 8px;\">\n              P\u00f3ngase siempre en contacto en primer lugar con el servicio de atenci\u00f3n al cliente, que se encargar\u00e1 de gestionarlo adecuadamente.\n            <\/p>\n            <p class=\"text-accent-danger\" style=\"margin-top: 12px; font-weight: 500;\">\n              Gracias por su apoyo y comprensi\u00f3n.\n            <\/p>\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <!-- Return Shipping Costs -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-gray-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/package.svg\" alt=\"Package\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">Gastos de devoluci\u00f3n<\/h2>\n        <\/div>\n        <ul class=\"rr-list\">\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/check-circle.svg\" alt=\"Check\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Devoluci\u00f3n gratuita de art\u00edculos defectuosos o da\u00f1ados<\/span>\n          <\/li>\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/check-circle.svg\" alt=\"Check\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Env\u00edo gratuito para cambios<\/span>\n          <\/li>\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/check-circle.svg\" alt=\"Check\" style=\"opacity: 0.5;\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">El cliente es responsable de los gastos de env\u00edo de las devoluciones por preferencia personal<\/span>\n          <\/li>\n        <\/ul>\n      <\/div>\n    <\/div>\n\n    <!-- Contact -->\n    <div class=\"rr-card rr-contact\">\n      <h2 class=\"rr-contact-title text-heading\">\u00bfPreguntas sobre devoluciones?<\/h2>\n      <p class=\"text-primary\" style=\"margin-bottom: 16px;\">\n        Nuestro equipo de atenci\u00f3n al cliente est\u00e1 aqu\u00ed para ayudarle con cualquier pregunta relacionada con la devoluci\u00f3n. P\u00f3ngase en contacto con nosotros si necesita ayuda.\n      <\/p>\n    <\/div>\n  <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bqeye.com\/es\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bqeye.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bqeye.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bqeye.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bqeye.com\/es\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":1,"href":"https:\/\/bqeye.com\/es\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":2753,"href":"https:\/\/bqeye.com\/es\/wp-json\/wp\/v2\/pages\/10\/revisions\/2753"}],"wp:attachment":[{"href":"https:\/\/bqeye.com\/es\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}