{"id":10,"date":"2023-09-10T13:11:27","date_gmt":"2023-09-10T13:11:27","guid":{"rendered":"http:\/\/bqeye.com\/?page_id=10"},"modified":"2026-02-20T19:41:50","modified_gmt":"2026-02-20T11:41:50","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/bqeye.com\/fr\/refund-and-returns-policy\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"<style>\n  \/* Layout *\/\n  .rr-container { max-width: 1400px; margin: 0 auto; padding: 48px 16px; background-color: #f9fafb; }\n  .rr-inner { max-width: 1280px; margin: 0 auto; }\n  .rr-main { display: flex; flex-direction: column; gap: 32px; }\n\n  \/* Cards *\/\n  .rr-card { background-color: white; border-radius: 12px; padding: 24px; box-shadow: 0 1px 2px rgba(0,0,0,0.05); }\n  .rr-card-important-notice { background-color: #fff1f2; border: 2px solid #fda4af; } \/* Light rose for important notice *\/\n\n  \/* Headers *\/\n  .rr-header { display: flex; align-items: center; gap: 12px; 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} \/* Light cyan *\/\n  .bg-gray-light { background-color: #f3f4f6; } \/* General light gray *\/\n\n  \/* Info Box Styles *\/\n  .rr-info-box { padding: 16px; border: 1px solid; border-radius: 8px; }\n  .rr-info-box.border-emerald { border-color: #a7f3d0; }\n  .rr-info-box.border-orange { border-color: #fed7aa; }\n  .rr-info-box.border-red { border-color: #fecaca; }\n\n  \/* List *\/\n  .rr-list { margin: 0; padding-left: 0; display: flex; flex-direction: column; gap: 12px; }\n  .rr-bullet-item { display: flex; align-items: start; gap: 8px; }\n\n  \/* Bullet point color *\/\n  .rr-bullet-point-indigo { color: #4f46e5; }\n  .rr-bullet-point-orange { color: #ea580c; }\n\n  \/* Steps *\/\n  .rr-steps { display: grid; grid-template-columns: repeat(auto-fit, minmax(300px, 1fr)); gap: 24px; }\n  .rr-step-box { border: 1px solid #e5e7eb; border-radius: 8px; padding: 20px; }\n  .rr-step-number { display: flex; align-items: center; justify-content: center; width: 28px; height: 28px; background-color: #111827; color: white; border-radius: 50%; font-size: 14px; font-weight: 600; flex-shrink: 0; }\n  .rr-step-list { margin: 0; padding-left: 0; display: flex; flex-direction: column; gap: 8px; }\n\n  \/* Contact *\/\n  .rr-contact { margin-top: 48px; text-align: center; }\n  .rr-contact-title { font-size: 20px; font-weight: 600; color: #111827; margin: 0 0 8px 0; }\n\n  \/* Specific overrides for the important notice card *\/\n  .rr-card-important-notice .rr-icon-box-strong-red { background-color: #dc2626; }\n  .rr-card-important-notice .rr-title-strong-red { color: #991b1b; }\n  .rr-card-important-notice .rr-text-strong-red { color: #b91c1c; }\n\n  \/* Responsive adjustments *\/\n  @media (max-width: 768px) {\n      .rr-steps {\n          grid-template-columns: 1fr; \/* Stack steps on smaller screens *\/\n      }\n  }\n<\/style>\n\n<div class=\"rr-container\">\n  <div class=\"rr-inner\">\n\n    <!-- Header -->\n    <div style=\"text-align: center; margin-bottom: 48px;\">\n      <div style=\"display: inline-flex; align-items: center; justify-content: center; width: 64px; height: 64px; background-color: #111827; border-radius: 50%; margin-bottom: 16px;\">\n        <img decoding=\"async\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/rotate-ccw.svg\" width=\"32\" height=\"32\" alt=\"Return\" style=\"--smush-placeholder-width: 32px; --smush-placeholder-aspect-ratio: 32\/32;filter: brightness(0) invert(1);\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\">\n      <\/div>\n      <h1 class=\"text-heading\" style=\"font-size: 30px; font-weight: 700; margin: 0 0 12px 0;\">Politique de retour et de remboursement<\/h1>\n      <p class=\"text-secondary\" style=\"font-size: 16px; margin: 0 auto; max-width: 560px;\">\n        D\u00e9couvrez notre proc\u00e9dure de retour et de remboursement pour les lentilles de contact color\u00e9es.\n      <\/p>\n    <\/div>\n\n    <!-- Main Content -->\n    <div class=\"rr-main\">\n\n      <!-- 30-Day Return Policy -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-accent-emerald-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/clock.svg\" alt=\"Clock\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">Politique de retour de 30 jours<\/h2>\n        <\/div>\n        <p class=\"text-primary\" style=\"margin-bottom: 16px;\">\n          Nous proposons une <strong>Politique de retour de 30 jours<\/strong> pour tous les produits non ouverts et non utilis\u00e9s. Si vous n'\u00eates pas enti\u00e8rement satisfait de votre achat, vous pouvez le retourner dans les 30 jours suivant la date de livraison.\n        <\/p>\n        <div class=\"rr-info-box bg-accent-emerald-light border-emerald\">\n          <p class=\"text-accent-emerald\" style=\"font-size: 14px;\">\n            <strong>Important :<\/strong> En raison des r\u00e8gles d'hygi\u00e8ne, les lentilles de contact ouvertes ou utilis\u00e9es ne peuvent \u00eatre ni reprises ni \u00e9chang\u00e9es.\n          <\/p>\n        <\/div>\n      <\/div>\n\n      <!-- Return Conditions -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-accent-sky-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/package.svg\" alt=\"Package\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">Conditions de retour<\/h2>\n        <\/div>\n        <p class=\"text-primary\" style=\"margin-bottom: 16px;\">\n          Pour pouvoir \u00eatre retourn\u00e9, votre article doit remplir les conditions suivantes :\n        <\/p>\n        <ul class=\"rr-list\">\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/check-circle.svg\" alt=\"Check\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Le produit doit \u00eatre dans son emballage d'origine et ne pas avoir \u00e9t\u00e9 ouvert.<\/span>\n          <\/li>\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/check-circle.svg\" alt=\"Check\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Tous les scell\u00e9s et \u00e9tiquettes de s\u00e9curit\u00e9 doivent \u00eatre intacts<\/span>\n          <\/li>\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/check-circle.svg\" alt=\"Check\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Le produit doit \u00eatre inutilis\u00e9 et dans le m\u00eame \u00e9tat que celui dans lequel il a \u00e9t\u00e9 re\u00e7u.<\/span>\n          <\/li>\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/check-circle.svg\" alt=\"Check\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Une preuve d'achat (num\u00e9ro de commande ou re\u00e7u) est requise.<\/span>\n          <\/li>\n        <\/ul>\n      <\/div>\n\n      <!-- Non-Returnable Items -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-accent-rose-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/x-circle.svg\" alt=\"X\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">Articles non retournables<\/h2>\n        <\/div>\n        <p class=\"text-primary\" style=\"margin-bottom: 16px;\">\n          Les articles suivants ne peuvent \u00eatre ni repris ni \u00e9chang\u00e9s :\n        <\/p>\n        <ul class=\"rr-list\">\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/x-circle.svg\" alt=\"X\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Lentilles de contact ouvertes ou utilis\u00e9es<\/span>\n          <\/li>\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/x-circle.svg\" alt=\"X\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Produits dont le sceau est endommag\u00e9 ou bris\u00e9<\/span>\n          <\/li>\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/x-circle.svg\" alt=\"X\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Articles dont l'emballage ou les accessoires d'origine sont manquants<\/span>\n          <\/li>\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/x-circle.svg\" alt=\"X\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Articles en d\u00e9stockage ou produits en vente finale<\/span>\n          <\/li>\n        <\/ul>\n      <\/div>\n\n      <!-- How to Initiate a Return -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-accent-indigo-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/rotate-ccw.svg\" alt=\"Refresh\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">Comment initier un retour<\/h2>\n        <\/div>\n        <p class=\"text-primary\" style=\"margin-bottom: 24px;\">\n          Pour effectuer un retour ou un \u00e9change, veuillez contacter notre service client\u00e8le. Ils vous fourniront des instructions d\u00e9taill\u00e9es et vous aideront tout au long de la proc\u00e9dure.\n        <\/p>\n        <div class=\"rr-steps\">\n          <div class=\"rr-step-box\">\n            <h3 class=\"rr-title-small text-heading\" style=\"display: flex; align-items: center; gap: 8px; margin-bottom: 12px;\">\n              <span class=\"rr-step-number\">1<\/span>\n              Contacter le service client\u00e8le\n            <\/h3>\n            <ul class=\"rr-step-list rr-small\">\n              <li class=\"rr-bullet-item\">\n                <span class=\"rr-bullet-point-indigo\">\u2022<\/span>\n                <span>Contactez notre service client\u00e8le.<\/span>\n              <\/li>\n              <li class=\"rr-bullet-item\">\n                <span class=\"rr-bullet-point-indigo\">\u2022<\/span>\n                <span>Indiquez votre num\u00e9ro de commande et les d\u00e9tails de l'article que vous souhaitez retourner ou \u00e9changer.<\/span>\n              <\/li>\n              <li class=\"rr-bullet-item\">\n                <span class=\"rr-bullet-point-indigo\">\u2022<\/span>\n                <span>Notre \u00e9quipe vous guidera ensuite \u00e0 travers les \u00e9tapes sp\u00e9cifiques et vous fournira les formulaires n\u00e9cessaires ou les instructions d'exp\u00e9dition.<\/span>\n              <\/li>\n            <\/ul>\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <!-- Refund Process -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-accent-amber-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/clock.svg\" alt=\"Clock\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">Proc\u00e9dure de remboursement<\/h2>\n        <\/div>\n        <div style=\"display: flex; flex-direction: column; gap: 16px;\">\n          <div>\n            <h3 class=\"rr-title-small text-heading\">Calendrier des remboursements<\/h3>\n            <p class=\"text-primary\">\n              Une fois que nous aurons re\u00e7u les articles retourn\u00e9s et v\u00e9rifi\u00e9 leur \u00e9tat, votre remboursement sera effectu\u00e9 dans les d\u00e9lais suivants <strong>5-7 jours ouvrables<\/strong>.\n            <\/p>\n          <\/div>\n          <div>\n            <h3 class=\"rr-title-small text-heading\">M\u00e9thode de remboursement<\/h3>\n            <p class=\"text-primary\">\n              Les remboursements sont cr\u00e9dit\u00e9s sur votre mode de paiement initial. Si votre m\u00e9thode de paiement n'est plus valide, nous vous accorderons un cr\u00e9dit en magasin.\n            <\/p>\n          <\/div>\n          <div>\n            <h3 class=\"rr-title-small text-heading\">Avis de la banque<\/h3>\n            <p class=\"text-primary\">\n              Apr\u00e8s le traitement de votre remboursement, votre banque peut prendre plus de temps pour cr\u00e9diter votre compte. Comptez 3 \u00e0 5 jours ouvrables pour que le cr\u00e9dit apparaisse.\n            <\/p>\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <!-- Out of Stock \/ Shortage -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-accent-orange-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/file-text.svg\" alt=\"File\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">Rupture de stock \/ p\u00e9nurie<\/h2>\n        <\/div>\n        <p class=\"text-primary\" style=\"margin-bottom: 16px;\">\n          Occasionnellement, certains produits peuvent \u00eatre en rupture de stock. Si votre commande contient des articles en rupture de stock, vous recevrez une notification de rupture de stock avec votre envoi.\n        <\/p>\n        <div style=\"display: flex; flex-direction: column; gap: 16px;\">\n          <div>\n            <h3 class=\"rr-title-small text-heading\">Que faire ?<\/h3>\n            <p class=\"rr-small\" style=\"margin-bottom: 12px;\">\n              Veuillez contacter notre service client\u00e8le pour organiser un \u00e9change ou un remboursement pour les articles en rupture de stock.\n            <\/p>\n          <\/div>\n          <div class=\"rr-info-box bg-accent-orange-light border-orange\">\n            <h3 class=\"rr-title-small text-accent-orange\">Calcul du remboursement<\/h3>\n            <ul class=\"rr-step-list rr-small\">\n              <li class=\"rr-bullet-item\">\n                <span class=\"rr-bullet-point-orange\">\u2022<\/span>\n                <span>Le montant du remboursement est calcul\u00e9 sur la base du <strong>quantit\u00e9 r\u00e9elle du produit<\/strong> livr\u00e9e<\/span>\n              <\/li>\n              <li class=\"rr-bullet-item\">\n                <span class=\"rr-bullet-point-orange\">\u2022<\/span>\n                <span><strong>Les montants des remises ne sont pas inclus<\/strong> dans le calcul de la restitution<\/span>\n              <\/li>\n              <li class=\"rr-bullet-item\">\n                <span class=\"rr-bullet-point-orange\">\u2022<\/span>\n                <span>Le remboursement est calcul\u00e9 sur la base du <strong>rapport entre le montant du paiement et la valeur totale du produit<\/strong><\/span>\n              <\/li>\n            <\/ul>\n            <p class=\"rr-small text-accent-orange\" style=\"margin-top: 12px; font-style: italic;\">\n              Notre service client\u00e8le vous fournira une explication claire du calcul du remboursement.\n            <\/p>\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <!-- Damaged or Defective Products -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-accent-rose-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/alert-triangle.svg\" alt=\"Alert\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">Produits endommag\u00e9s ou d\u00e9fectueux<\/h2>\n        <\/div>\n        <p class=\"text-primary\" style=\"margin-bottom: 16px;\">\n          Si vous recevez un produit endommag\u00e9 ou d\u00e9fectueux, veuillez nous contacter imm\u00e9diatement. Nous prendrons les dispositions n\u00e9cessaires pour le remplacer ou le rembourser int\u00e9gralement, sans frais suppl\u00e9mentaires pour vous.\n        <\/p>\n        <div class=\"rr-info-box bg-accent-rose-light border-red\">\n          <p class=\"text-accent-rose\" style=\"font-size: 14px;\">\n            <strong>Important :<\/strong> Veuillez signaler tout article endommag\u00e9 ou d\u00e9fectueux dans les <strong>48 heures<\/strong> de la livraison et inclure des photos des dommages si possible.\n          <\/p>\n        <\/div>\n      <\/div>\n\n      <!-- Exchange Policy -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-accent-cyan-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/package.svg\" alt=\"Package\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">Politique d'\u00e9change<\/h2>\n        <\/div>\n        <p class=\"text-primary\" style=\"margin-bottom: 16px;\">\n          Les \u00e9changes sont possibles pour les produits non ouverts et non utilis\u00e9s pendant la p\u00e9riode de retour de 30 jours. Vous pouvez l'\u00e9changer contre une autre couleur, une autre puissance ou un autre style.\n        <\/p>\n        <p class=\"text-primary\">\n          Pour demander un \u00e9change, suivez la m\u00eame proc\u00e9dure de retour et s\u00e9lectionnez '\u00c9change' comme motif de retour. Vous pourrez choisir le produit de remplacement au cours de la proc\u00e9dure.\n        <\/p>\n      <\/div>\n\n      <!-- Important Refund Notice -->\n      <div class=\"rr-card rr-card-important-notice\">\n        <div style=\"display: flex; align-items: start; gap: 16px;\">\n          <div class=\"rr-icon-box-strong-red\" style=\"display: flex; align-items: center; justify-content: center; width: 48px; height: 48px; border-radius: 50%; flex-shrink: 0;\">\n            <img decoding=\"async\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/alert-triangle.svg\" width=\"24\" height=\"24\" alt=\"Alert\" style=\"--smush-placeholder-width: 24px; --smush-placeholder-aspect-ratio: 24\/24;filter: brightness(0) invert(1);\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\">\n          <\/div>\n          <div>\n            <h2 class=\"rr-title-strong-red\" style=\"font-size: 18px; font-weight: 700; margin-bottom: 12px;\">Avis de remboursement important<\/h2>\n            <p class=\"rr-text-strong-red\" style=\"margin-bottom: 8px;\">\n              <strong>Ne demandez pas de remboursement directement par PayPal ou par carte de cr\u00e9dit.<\/strong>, Les frais de traitement seront alors plus \u00e9lev\u00e9s pour nous.\n            <\/p>\n            <p class=\"rr-text-strong-red\" style=\"margin-bottom: 8px;\">\n              Contactez toujours d'abord le service client\u00e8le, qui s'occupera de votre cas.\n            <\/p>\n            <p class=\"text-accent-danger\" style=\"margin-top: 12px; font-weight: 500;\">\n              Merci pour votre soutien et votre compr\u00e9hension !\n            <\/p>\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <!-- Return Shipping Costs -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-gray-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/package.svg\" alt=\"Package\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">Frais de retour<\/h2>\n        <\/div>\n        <ul class=\"rr-list\">\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/check-circle.svg\" alt=\"Check\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Retour gratuit des articles d\u00e9fectueux ou endommag\u00e9s<\/span>\n          <\/li>\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/check-circle.svg\" alt=\"Check\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Retour gratuit pour les \u00e9changes<\/span>\n          <\/li>\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/check-circle.svg\" alt=\"Check\" style=\"opacity: 0.5;\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Le client est responsable des frais d'exp\u00e9dition pour les retours dus \u00e0 des pr\u00e9f\u00e9rences personnelles.<\/span>\n          <\/li>\n        <\/ul>\n      <\/div>\n    <\/div>\n\n    <!-- Contact -->\n    <div class=\"rr-card rr-contact\">\n      <h2 class=\"rr-contact-title text-heading\">Questions sur les retours ?<\/h2>\n      <p class=\"text-primary\" style=\"margin-bottom: 16px;\">\n        Notre \u00e9quipe de service \u00e0 la client\u00e8le est l\u00e0 pour r\u00e9pondre \u00e0 toutes les questions relatives aux retours. N'h\u00e9sitez pas \u00e0 nous contacter pour obtenir de l'aide.\n      <\/p>\n    <\/div>\n  <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bqeye.com\/fr\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bqeye.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bqeye.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bqeye.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bqeye.com\/fr\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":1,"href":"https:\/\/bqeye.com\/fr\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":2753,"href":"https:\/\/bqeye.com\/fr\/wp-json\/wp\/v2\/pages\/10\/revisions\/2753"}],"wp:attachment":[{"href":"https:\/\/bqeye.com\/fr\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}