Return & Refund Policy
Learn about our return and refund process for colored contact lenses.
30-Day Return Policy
We offer a 30-day return policy for all unopened and unused products. If you're not completely satisfied with your purchase, you can return it within 30 days of the delivery date.
Important: Due to hygiene regulations, opened or used contact lenses cannot be returned or exchanged.
Return Conditions
To be eligible for a return, your item must meet the following conditions:
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The product must be in its original packaging and unopened -
All seals and security tags must be intact
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The product must be unused and in the same condition as received
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Proof of purchase (order number or receipt) is required
Non-Returnable Items
The following items cannot be returned or exchanged:
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Opened or used contact lenses
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Products with damaged or broken seals
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Items missing original packaging or accessories
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Clearance items or final sale products
How to Initiate a Return
To initiate a return or exchange, please contact our customer service team. They will provide you with detailed instructions and assist you through the process.
1 Contact Customer Service
- • Reach out to our customer service team.
- • Provide your order number and details of the item(s) you wish to return or exchange.
- • Our team will then guide you through the specific steps and provide any necessary forms or shipping instructions.
Refund Process
Refund Timeline
Once we receive your returned items and verify their condition, your refund will be processed within 5-7 business days.
Refund Method
Refunds are credited back to your original payment method. If your payment method is no longer valid, we will issue store credit.
Bank Notification
After we process your refund, your bank may take additional time to post credit to your account. Please allow 3-5 business days for credit to appear.
Out of Stock / Shortage
Occasionally, some products may be out of stock. If your order contains out-of-stock items, you will receive a shortage notification with your shipment.
What to Do
Please contact our customer service team to arrange an exchange or refund for out-of-stock items.
Refund Calculation
- • Refund amount is calculated based on the actual product quantity delivered
- • Discount amounts are not included in refund calculation
- • Refund is calculated based on the ratio of payment amount to total product value
Our customer service team will provide a clear breakdown of the refund calculation for your review.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or full refund at no additional cost to you.
Important: Please report any damaged or defective items within 48 hours of delivery and include photos of the damage if possible.
Exchange Policy
Exchanges are available for unopened and unused products within the 30-day return window. You can exchange for a different color, power, or style.
To request an exchange, follow the same return process and select 'Exchange' as your return reason. You will be able to choose your replacement product during the process.
Important Refund Notice
Please do not file for refunds directly with PayPal or credit card, as this will result in additional processing fees for us.
Always contact customer service first, and we will handle it properly for you.
Thank you for your support and understanding!
Return Shipping Costs
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Free return shipping for defective or damaged items
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Free return shipping for exchanges
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Customer is responsible for return shipping costs for returns due to personal preference
Questions About Returns?
Our customer service team is here to help with any return-related questions. Please reach out to us for assistance.