{"id":10,"date":"2023-09-10T13:11:27","date_gmt":"2023-09-10T13:11:27","guid":{"rendered":"http:\/\/bqeye.com\/?page_id=10"},"modified":"2026-02-20T19:41:50","modified_gmt":"2026-02-20T11:41:50","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/bqeye.com\/ro\/refund-and-returns-policy\/","title":{"rendered":"Politica de rambursare \u0219i returnare"},"content":{"rendered":"<style>\n  \/* Layout *\/\n  .rr-container { max-width: 1400px; margin: 0 auto; padding: 48px 16px; background-color: #f9fafb; }\n  .rr-inner { max-width: 1280px; margin: 0 auto; }\n  .rr-main { display: flex; flex-direction: column; gap: 32px; }\n\n  \/* Cards *\/\n  .rr-card { background-color: white; border-radius: 12px; padding: 24px; box-shadow: 0 1px 2px rgba(0,0,0,0.05); }\n  .rr-card-important-notice { background-color: #fff1f2; border: 2px solid #fda4af; } \/* Light rose for important notice *\/\n\n  \/* Headers *\/\n  .rr-header { display: flex; align-items: center; gap: 12px; margin-bottom: 24px; }\n  .rr-icon-box { display: flex; align-items: center; justify-content: center; width: 40px; height: 40px; border-radius: 8px; }\n  .rr-title { font-size: 20px; font-weight: 600; color: #111827; margin: 0; }\n  .rr-title-small { font-size: 16px; font-weight: 600; color: #111827; margin: 0 0 8px 0; }\n\n  \/* Text *\/\n  .text-heading { color: #111827; } \/* Very dark gray for headings *\/\n  .text-primary { color: #374151; } \/* Dark gray for main text *\/\n  .text-secondary { color: #6b7280; } \/* Medium gray for secondary text *\/\n  .rr-small { color: #6b7280; font-size: 14px; }\n\n  \/* Icons *\/\n  .rr-icon { width: 20px; height: 20px; }\n  .rr-icon-sm { width: 14px; height: 14px; }\n  .rr-check-icon { width: 20px; height: 20px; flex-shrink: 0; }\n  .rr-list-item { display: flex; align-items: start; gap: 12px; margin-bottom: 12px; }\n  .rr-list-item:last-child { margin-bottom: 0; }\n\n  \/* Accent Colors for text *\/\n  .text-accent-emerald { color: #059669; } \/* Green *\/\n  .text-accent-sky { color: #0284c7; } \/* Blue *\/\n  .text-accent-rose { color: #e11d48; } \/* Red *\/\n  .text-accent-indigo { color: #4f46e5; } \/* Indigo *\/\n  .text-accent-amber { color: #d97706; } \/* Amber *\/\n  .text-accent-orange { color: #ea580c; } \/* Orange *\/\n  .text-accent-red-strong { color: #b91c1c; } \/* Stronger red for notice *\/\n  .text-accent-danger { color: #dc2626; } \/* Danger red *\/\n  .text-accent-cyan { color: #06b6d4; } \/* Cyan *\/\n\n  \/* Background Colors for info boxes and icon boxes *\/\n  .bg-accent-emerald-light { background-color: #ecfdf5; } \/* Light green *\/\n  .bg-accent-sky-light { background-color: #f0f9ff; } \/* Light blue *\/\n  .bg-accent-rose-light { background-color: #fff1f2; } \/* Light red *\/\n  .bg-accent-indigo-light { background-color: #eef2ff; } \/* Light indigo *\/\n  .bg-accent-amber-light { background-color: #fffbeb; } \/* Light amber *\/\n  .bg-accent-orange-light { background-color: #fff7ed; } \/* Light orange *\/\n  .bg-accent-cyan-light { background-color: #f0f9ff; } \/* Light cyan *\/\n  .bg-gray-light { background-color: #f3f4f6; } \/* General light gray *\/\n\n  \/* Info Box Styles *\/\n  .rr-info-box { padding: 16px; border: 1px solid; border-radius: 8px; }\n  .rr-info-box.border-emerald { border-color: #a7f3d0; }\n  .rr-info-box.border-orange { border-color: #fed7aa; }\n  .rr-info-box.border-red { border-color: #fecaca; }\n\n  \/* List *\/\n  .rr-list { margin: 0; padding-left: 0; display: flex; flex-direction: column; gap: 12px; }\n  .rr-bullet-item { display: flex; align-items: start; gap: 8px; }\n\n  \/* Bullet point color *\/\n  .rr-bullet-point-indigo { color: #4f46e5; }\n  .rr-bullet-point-orange { color: #ea580c; }\n\n  \/* Steps *\/\n  .rr-steps { display: grid; grid-template-columns: repeat(auto-fit, minmax(300px, 1fr)); gap: 24px; }\n  .rr-step-box { border: 1px solid #e5e7eb; border-radius: 8px; padding: 20px; }\n  .rr-step-number { display: flex; align-items: center; justify-content: center; width: 28px; height: 28px; background-color: #111827; color: white; border-radius: 50%; font-size: 14px; font-weight: 600; flex-shrink: 0; }\n  .rr-step-list { margin: 0; padding-left: 0; display: flex; flex-direction: column; gap: 8px; }\n\n  \/* Contact *\/\n  .rr-contact { margin-top: 48px; text-align: center; }\n  .rr-contact-title { font-size: 20px; font-weight: 600; color: #111827; margin: 0 0 8px 0; }\n\n  \/* Specific overrides for the important notice card *\/\n  .rr-card-important-notice .rr-icon-box-strong-red { background-color: #dc2626; }\n  .rr-card-important-notice .rr-title-strong-red { color: #991b1b; }\n  .rr-card-important-notice .rr-text-strong-red { color: #b91c1c; }\n\n  \/* Responsive adjustments *\/\n  @media (max-width: 768px) {\n      .rr-steps {\n          grid-template-columns: 1fr; \/* Stack steps on smaller screens *\/\n      }\n  }\n<\/style>\n\n<div class=\"rr-container\">\n  <div class=\"rr-inner\">\n\n    <!-- Header -->\n    <div style=\"text-align: center; margin-bottom: 48px;\">\n      <div style=\"display: inline-flex; align-items: center; justify-content: center; width: 64px; height: 64px; background-color: #111827; border-radius: 50%; margin-bottom: 16px;\">\n        <img decoding=\"async\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/rotate-ccw.svg\" width=\"32\" height=\"32\" alt=\"Return\" style=\"--smush-placeholder-width: 32px; --smush-placeholder-aspect-ratio: 32\/32;filter: brightness(0) invert(1);\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\">\n      <\/div>\n      <h1 class=\"text-heading\" style=\"font-size: 30px; font-weight: 700; margin: 0 0 12px 0;\">Politica de returnare \u0219i rambursare<\/h1>\n      <p class=\"text-secondary\" style=\"font-size: 16px; margin: 0 auto; max-width: 560px;\">\n        Afla\u021bi despre procesul nostru de returnare \u0219i rambursare pentru lentilele de contact colorate.\n      <\/p>\n    <\/div>\n\n    <!-- Main Content -->\n    <div class=\"rr-main\">\n\n      <!-- 30-Day Return Policy -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-accent-emerald-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/clock.svg\" alt=\"Clock\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">Politica de returnare \u00een 30 de zile<\/h2>\n        <\/div>\n        <p class=\"text-primary\" style=\"margin-bottom: 16px;\">\n          Oferim o <strong>Politica de returnare de 30 de zile<\/strong> pentru toate produsele nedeschise \u0219i neutilizate. Dac\u0103 nu sunte\u021bi complet mul\u021bumit de achizi\u021bia dvs., o pute\u021bi returna \u00een termen de 30 de zile de la data livr\u0103rii.\n        <\/p>\n        <div class=\"rr-info-box bg-accent-emerald-light border-emerald\">\n          <p class=\"text-accent-emerald\" style=\"font-size: 14px;\">\n            <strong>Important:<\/strong> Din cauza normelor de igien\u0103, lentilele de contact deschise sau folosite nu pot fi returnate sau schimbate.\n          <\/p>\n        <\/div>\n      <\/div>\n\n      <!-- Return Conditions -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-accent-sky-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/package.svg\" alt=\"Package\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">Condi\u021bii de returnare<\/h2>\n        <\/div>\n        <p class=\"text-primary\" style=\"margin-bottom: 16px;\">\n          Pentru a fi eligibil pentru o returnare, articolul dvs. trebuie s\u0103 \u00eendeplineasc\u0103 urm\u0103toarele condi\u021bii:\n        <\/p>\n        <ul class=\"rr-list\">\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/check-circle.svg\" alt=\"Check\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Produsul trebuie s\u0103 fie \u00een ambalajul original \u0219i nedeschis<\/span>\n          <\/li>\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/check-circle.svg\" alt=\"Check\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Toate sigiliile \u0219i etichetele de securitate trebuie s\u0103 fie intacte<\/span>\n          <\/li>\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/check-circle.svg\" alt=\"Check\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Produsul trebuie s\u0103 fie neutilizat \u0219i \u00een aceea\u0219i stare \u00een care a fost primit<\/span>\n          <\/li>\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/check-circle.svg\" alt=\"Check\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Este necesar\u0103 dovada achizi\u021biei (num\u0103r de comand\u0103 sau chitan\u021b\u0103)<\/span>\n          <\/li>\n        <\/ul>\n      <\/div>\n\n      <!-- Non-Returnable Items -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-accent-rose-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/x-circle.svg\" alt=\"X\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">Articole nereturnabile<\/h2>\n        <\/div>\n        <p class=\"text-primary\" style=\"margin-bottom: 16px;\">\n          Urm\u0103toarele articole nu pot fi returnate sau schimbate:\n        <\/p>\n        <ul class=\"rr-list\">\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/x-circle.svg\" alt=\"X\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Lentile de contact deschise sau folosite<\/span>\n          <\/li>\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/x-circle.svg\" alt=\"X\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Produse cu sigilii deteriorate sau rupte<\/span>\n          <\/li>\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/x-circle.svg\" alt=\"X\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Articole c\u0103rora le lipsesc ambalajul original sau accesoriile<\/span>\n          <\/li>\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/x-circle.svg\" alt=\"X\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Articole de lichidare sau produse de v\u00e2nzare final\u0103<\/span>\n          <\/li>\n        <\/ul>\n      <\/div>\n\n      <!-- How to Initiate a Return -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-accent-indigo-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/rotate-ccw.svg\" alt=\"Refresh\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">Cum s\u0103 ini\u021bia\u021bi o returnare<\/h2>\n        <\/div>\n        <p class=\"text-primary\" style=\"margin-bottom: 24px;\">\n          Pentru a ini\u021bia o returnare sau un schimb, v\u0103 rug\u0103m s\u0103 contacta\u021bi echipa noastr\u0103 de servicii pentru clien\u021bi. Ace\u0219tia v\u0103 vor oferi instruc\u021biuni detaliate \u0219i v\u0103 vor asista pe parcursul procesului.\n        <\/p>\n        <div class=\"rr-steps\">\n          <div class=\"rr-step-box\">\n            <h3 class=\"rr-title-small text-heading\" style=\"display: flex; align-items: center; gap: 8px; margin-bottom: 12px;\">\n              <span class=\"rr-step-number\">1<\/span>\n              Contacta\u021bi Serviciul Clien\u021bi\n            <\/h3>\n            <ul class=\"rr-step-list rr-small\">\n              <li class=\"rr-bullet-item\">\n                <span class=\"rr-bullet-point-indigo\">\u2022<\/span>\n                <span>Contacta\u021bi echipa noastr\u0103 de servicii pentru clien\u021bi.<\/span>\n              <\/li>\n              <li class=\"rr-bullet-item\">\n                <span class=\"rr-bullet-point-indigo\">\u2022<\/span>\n                <span>Furniza\u021bi num\u0103rul comenzii \u0219i detalii despre articolul (articolele) pe care dori\u021bi s\u0103 le returna\u021bi sau s\u0103 le schimba\u021bi.<\/span>\n              <\/li>\n              <li class=\"rr-bullet-item\">\n                <span class=\"rr-bullet-point-indigo\">\u2022<\/span>\n                <span>Echipa noastr\u0103 v\u0103 va ghida apoi prin pa\u0219ii specifici \u0219i v\u0103 va furniza orice formulare sau instruc\u021biuni de expediere necesare.<\/span>\n              <\/li>\n            <\/ul>\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <!-- Refund Process -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-accent-amber-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/clock.svg\" alt=\"Clock\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">Procesul de rambursare<\/h2>\n        <\/div>\n        <div style=\"display: flex; flex-direction: column; gap: 16px;\">\n          <div>\n            <h3 class=\"rr-title-small text-heading\">Calendarul ramburs\u0103rilor<\/h3>\n            <p class=\"text-primary\">\n              Dup\u0103 ce primim articolele returnate \u0219i verific\u0103m starea lor, rambursarea va fi procesat\u0103 \u00een termen de <strong>5-7 zile lucr\u0103toare<\/strong>.\n            <\/p>\n          <\/div>\n          <div>\n            <h3 class=\"rr-title-small text-heading\">Metoda de rambursare<\/h3>\n            <p class=\"text-primary\">\n              Restituirile sunt creditate \u00eenapoi la metoda de plat\u0103 ini\u021bial\u0103. Dac\u0103 metoda dvs. de plat\u0103 nu mai este valabil\u0103, vom emite un credit de magazin.\n            <\/p>\n          <\/div>\n          <div>\n            <h3 class=\"rr-title-small text-heading\">Notificare bancar\u0103<\/h3>\n            <p class=\"text-primary\">\n              Dup\u0103 ce v\u0103 proces\u0103m rambursarea, banca dumneavoastr\u0103 poate avea nevoie de timp suplimentar pentru a posta creditul \u00een contul dumneavoastr\u0103. V\u0103 rug\u0103m s\u0103 acorda\u021bi 3-5 zile lucr\u0103toare pentru ca creditul s\u0103 apar\u0103.\n            <\/p>\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <!-- Out of Stock \/ Shortage -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-accent-orange-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/file-text.svg\" alt=\"File\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">Stoc epuizat \/ penurie<\/h2>\n        <\/div>\n        <p class=\"text-primary\" style=\"margin-bottom: 16px;\">\n          Ocazional, unele produse pot fi \u00een afara stocului. \u00cen cazul \u00een care comanda dvs. con\u021bine articole care nu mai sunt \u00een stoc, ve\u021bi primi o notificare de lips\u0103 odat\u0103 cu expedierea.\n        <\/p>\n        <div style=\"display: flex; flex-direction: column; gap: 16px;\">\n          <div>\n            <h3 class=\"rr-title-small text-heading\">Ce trebuie s\u0103 face\u021bi<\/h3>\n            <p class=\"rr-small\" style=\"margin-bottom: 12px;\">\n              V\u0103 rug\u0103m s\u0103 contacta\u021bi echipa noastr\u0103 de servicii pentru clien\u021bi pentru a aranja un schimb sau o rambursare pentru articolele din stoc.\n            <\/p>\n          <\/div>\n          <div class=\"rr-info-box bg-accent-orange-light border-orange\">\n            <h3 class=\"rr-title-small text-accent-orange\">Calcularea ramburs\u0103rii<\/h3>\n            <ul class=\"rr-step-list rr-small\">\n              <li class=\"rr-bullet-item\">\n                <span class=\"rr-bullet-point-orange\">\u2022<\/span>\n                <span>Valoarea ramburs\u0103rii este calculat\u0103 pe baza <strong>cantitatea real\u0103 a produsului<\/strong> livrat<\/span>\n              <\/li>\n              <li class=\"rr-bullet-item\">\n                <span class=\"rr-bullet-point-orange\">\u2022<\/span>\n                <span><strong>Nu sunt incluse sumele aferente reducerilor<\/strong> \u00een calculul restituirilor<\/span>\n              <\/li>\n              <li class=\"rr-bullet-item\">\n                <span class=\"rr-bullet-point-orange\">\u2022<\/span>\n                <span>Rambursarea este calculat\u0103 pe baza <strong>raportul dintre suma de plat\u0103 \u0219i valoarea total\u0103 a produsului<\/strong><\/span>\n              <\/li>\n            <\/ul>\n            <p class=\"rr-small text-accent-orange\" style=\"margin-top: 12px; font-style: italic;\">\n              Echipa noastr\u0103 de servicii pentru clien\u021bi v\u0103 va oferi o defalcare clar\u0103 a calculului de rambursare pentru analiz\u0103.\n            <\/p>\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <!-- Damaged or Defective Products -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-accent-rose-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/alert-triangle.svg\" alt=\"Alert\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">Produse deteriorate sau defecte<\/h2>\n        <\/div>\n        <p class=\"text-primary\" style=\"margin-bottom: 16px;\">\n          Dac\u0103 primi\u021bi un produs deteriorat sau defect, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi imediat. Vom aranja \u00eenlocuirea sau rambursarea integral\u0103 f\u0103r\u0103 costuri suplimentare pentru dvs.\n        <\/p>\n        <div class=\"rr-info-box bg-accent-rose-light border-red\">\n          <p class=\"text-accent-rose\" style=\"font-size: 14px;\">\n            <strong>Important:<\/strong> V\u0103 rug\u0103m s\u0103 raporta\u021bi orice articole deteriorate sau defecte \u00een termen de <strong>48 de ore<\/strong> de livrare \u0219i include\u021bi fotografii ale daunei, dac\u0103 este posibil.\n          <\/p>\n        <\/div>\n      <\/div>\n\n      <!-- Exchange Policy -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-accent-cyan-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/package.svg\" alt=\"Package\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">Politica de schimb<\/h2>\n        <\/div>\n        <p class=\"text-primary\" style=\"margin-bottom: 16px;\">\n          Schimburile sunt disponibile pentru produsele nedeschise \u0219i neutilizate \u00een cadrul ferestrei de returnare de 30 de zile. Pute\u021bi schimba pentru o alt\u0103 culoare, putere sau stil.\n        <\/p>\n        <p class=\"text-primary\">\n          Pentru a solicita un schimb, urma\u021bi acela\u0219i proces de returnare \u0219i selecta\u021bi 'Schimb' ca motiv de returnare. Ve\u021bi putea s\u0103 v\u0103 alege\u021bi produsul de \u00eenlocuire \u00een timpul procesului.\n        <\/p>\n      <\/div>\n\n      <!-- Important Refund Notice -->\n      <div class=\"rr-card rr-card-important-notice\">\n        <div style=\"display: flex; align-items: start; gap: 16px;\">\n          <div class=\"rr-icon-box-strong-red\" style=\"display: flex; align-items: center; justify-content: center; width: 48px; height: 48px; border-radius: 50%; flex-shrink: 0;\">\n            <img decoding=\"async\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/alert-triangle.svg\" width=\"24\" height=\"24\" alt=\"Alert\" style=\"--smush-placeholder-width: 24px; --smush-placeholder-aspect-ratio: 24\/24;filter: brightness(0) invert(1);\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\">\n          <\/div>\n          <div>\n            <h2 class=\"rr-title-strong-red\" style=\"font-size: 18px; font-weight: 700; margin-bottom: 12px;\">Notificare important\u0103 privind rambursarea<\/h2>\n            <p class=\"rr-text-strong-red\" style=\"margin-bottom: 8px;\">\n              <strong>V\u0103 rug\u0103m s\u0103 nu solicita\u021bi ramburs\u0103ri direct cu PayPal sau cu cardul de credit<\/strong>, deoarece acest lucru va duce la taxe de procesare suplimentare pentru noi.\n            <\/p>\n            <p class=\"rr-text-strong-red\" style=\"margin-bottom: 8px;\">\n              Contacta\u021bi \u00eentotdeauna mai \u00eent\u00e2i serviciul clien\u021bi, iar noi ne vom ocupa \u00een mod corespunz\u0103tor de problema dumneavoastr\u0103.\n            <\/p>\n            <p class=\"text-accent-danger\" style=\"margin-top: 12px; font-weight: 500;\">\n              V\u0103 mul\u021bumim pentru sprijinul \u0219i \u00een\u021belegerea dumneavoastr\u0103!\n            <\/p>\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <!-- Return Shipping Costs -->\n      <div class=\"rr-card\">\n        <div class=\"rr-header\">\n          <div class=\"rr-icon-box bg-gray-light\">\n            <img decoding=\"async\" class=\"rr-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/package.svg\" alt=\"Package\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n          <\/div>\n          <h2 class=\"rr-title text-heading\">Costuri de expediere a returului<\/h2>\n        <\/div>\n        <ul class=\"rr-list\">\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/check-circle.svg\" alt=\"Check\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Transport gratuit pentru returnarea articolelor defecte sau deteriorate<\/span>\n          <\/li>\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/check-circle.svg\" alt=\"Check\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Transport gratuit pentru schimburi<\/span>\n          <\/li>\n          <li class=\"rr-list-item\">\n            <img decoding=\"async\" class=\"rr-check-icon lazyload\" data-src=\"https:\/\/cdn.jsdelivr.net\/npm\/lucide-static\/icons\/check-circle.svg\" alt=\"Check\" style=\"opacity: 0.5;\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n            <span class=\"text-secondary\">Clientul este responsabil pentru costurile de expediere pentru return\u0103rile datorate preferin\u021belor personale<\/span>\n          <\/li>\n        <\/ul>\n      <\/div>\n    <\/div>\n\n    <!-- Contact -->\n    <div class=\"rr-card rr-contact\">\n      <h2 class=\"rr-contact-title text-heading\">\u00centreb\u0103ri despre return\u0103ri?<\/h2>\n      <p class=\"text-primary\" style=\"margin-bottom: 16px;\">\n        Echipa noastr\u0103 de servicii pentru clien\u021bi este aici pentru a v\u0103 ajuta cu orice \u00eentreb\u0103ri legate de returnare. V\u0103 rug\u0103m s\u0103 ne contacta\u021bi pentru asisten\u021b\u0103.\n      <\/p>\n    <\/div>\n  <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bqeye.com\/ro\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bqeye.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bqeye.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bqeye.com\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bqeye.com\/ro\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":1,"href":"https:\/\/bqeye.com\/ro\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":2753,"href":"https:\/\/bqeye.com\/ro\/wp-json\/wp\/v2\/pages\/10\/revisions\/2753"}],"wp:attachment":[{"href":"https:\/\/bqeye.com\/ro\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}